tyler-smith.com · Questions & Answers

We have seventy-five different metrics we want to monitor, but EOS says we must limit our leadership Scorecard to five to fifteen numbers. How do we ruthlessly filter our massive list of metrics down to the vital few without losing our grip on the business?

Trying to track everything on your leadership Scorecard is a symptom of a deeper issue: a lack of clarity on what actually drives your business. If everything is important, nothing is. To narrow your focus to the vital five to fifteen numbers, start with your Accountability Chart. Every seat on the leadership team must own at least one primary metric that indicates the health of their department.

For example, the head of sales might own weekly new opportunities, while the head of operations owns weekly project milestones achieved. If these core metrics are healthy, the department is healthy. If you have metrics that do not directly predict the health of a major business function, push them down to departmental scorecards.

The leadership Scorecard is the high-level dashboard of the plane. It only needs to show the critical instruments: fuel, altitude, and speed. It does not need to show the cabin temperature or the seatbelt light. By restricting your leadership Scorecard to five to fifteen leading indicators, you gain immediate clarity on where the business is heading. If you find your scorecard bloating, ask yourself if a metric is truly a pulse on the whole company or just a departmental detail that should be managed locally.

Category: Scorecards & Data

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