We have an employee who is a perfect cultural fit and lives our core values every day, but they simply do not GWC their newly automated seat on our Accountability Chart. How do we make this tough right seat call without looking heartless to the rest of our team?

Question

Tyler Smith · Accepted Answer

Managing a situation where a loyal, culture-fit employee does not GWC their seat is one of the hardest leadership challenges you will face. Your team watches how you handle these situations closely. If you ignore the issue, you signal that performance does not matter. If you handle it callously, you destroy company morale.

You must address this issue with complete transparency and respect. Start by having a direct, unsentimental conversation with the individual. Use the GWC tool to explain exactly where the gap lies. Be clear that while they are a valued member of the culture, the seat has evolved, and they do not currently have the capacity or skills required to hit the target metrics.

To keep this transition respectful, explore whether there is another seat on your Accountability Chart where they can succeed and deliver real value. If a suitable seat exists where they truly fit and can GWC the roles, move them there. If no such seat exists, you must help them transition out of the business gracefully. By treating them with dignity and providing a fair exit package, you show the rest of your team that you care about people while remaining uncompromising about operational excellence and accountability.