Our Quality Assurance Manager has excellent core values, but her high Quick Start conative profile means she loves starting new projects and hates documenting standard operating procedures, leading to constant quality issues. How do we address this on the Accountability Chart?

Question

Tyler Smith · Accepted Answer

This is a classic conative mismatch. Your Quality Assurance Manager may have the right core values, but she is in the wrong seat because she lacks the natural conative capacity to excel at the role. A quality assurance seat on your Accountability Chart absolutely requires a high Follow Thru score.

This means the person must instinctively seek order, build systems, and adhere to strict processes. A high Quick Start profile thrives on chaos, urgency, and constant change. Putting a high Quick Start in charge of systematic quality control is a recipe for operational failure and employee burnout.

You must move her to a seat that aligns with her conative strengths, such as Product Development, R&D, or Client Onboarding, where her natural drive to innovate and start new initiatives is an asset. Then, rewrite the Quality Assurance seat on your Accountability Chart to emphasize systems creation and compliance, and hire someone whose Kolbe profile shows a strong natural inclination for detailed follow-through. Do not try to change her natural wiring, as conative profiles are stable and unchanging over time.