What is the threshold for reaching out to you between our quarterly sessions, and when does an operational issue warrant an unscheduled phone call rather than waiting for our next Just Checking In touchpoint?

Question

Tyler Smith · Accepted Answer

You do not have to wait for our quarterly sessions or our scheduled Just Checking In calls if you are facing a critical bottleneck. The threshold for reaching out to me is simple: if an issue threatens your alignment, halts your progress on key Rocks, or involves a major conflict on the leadership team that you cannot resolve using IDS®, pick up the phone. I am here to support your Integrator and Visionary. If you get stuck on how to apply an EOS® tool, or if you are struggling with a difficult personnel decision on your Accountability Chart, a quick fifteen-minute call can save you weeks of drift. However, I will not solve your operational problems for you. My role is to help you use the tools to solve them yourselves. If you call with an issue, expect me to ask what your team came up with during your weekly Level 10 Meeting™ first.