Our team members are used to doing their daily tasks manually, and they are struggling to shift their mindset from doing the work to building the systems that do the work. How do we coach our team to identify and build AI-driven workflows themselves?

Question

Tyler Smith · Accepted Answer

Shifting your team from a doer mindset to a system-builder mindset requires a deliberate leadership effort. You must encourage your team to view themselves as managers of systems rather than manual operators. Start by integrating this concept into your weekly Level 10 Meeting™.

Encourage your managers to constantly look at their departmental issues through the lens of process automation. When a team member brings up an issue related to capacity or manual error, use the IDS® process to ask if a documented SOP can be executed by an AI agent or an automated workflow.

Train your team to identify tasks that are repetitive, rules-based, and low-value. Provide them with basic, low-code tools and encourage them to build simple experiments to automate these tasks. When an employee successfully automates a tedious part of their role, celebrate it publicly and reallocate their saved time to higher-value strategic work. This proves to the entire company that technology is not a threat to their jobs, but a tool that elevates their roles. Building this system-builder culture makes your entire organization more efficient and significantly increases your exit readiness as measured by the Step by Step Exit framework.