During our scorecard review, we spend too much time discussing why a metric was missed instead of just identifying it as an issue, and our scorecard has twenty-five different metrics which makes the review take fifteen minutes. How do we clean up our scorecard review to keep our Level 10 Meeting on track?

Question

Tyler Smith · Accepted Answer

Your scorecard review should be a rapid, five-minute diagnostic, not a lengthy debate. If your review is taking fifteen minutes, you have too many numbers and too much talking. First, prune your scorecard down to the vital few. A leadership team scorecard should only track five to fifteen high-level, activity-based leading indicators that give you a pulse on the business. If a metric does not predict a future outcome or highlight an immediate operational breakdown, remove it. Second, enforce strict discipline during the review. The scorecard review is a binary check. The facilitator reads the metric, the owner of that metric states the number, and if it is off-track, the facilitator says drop it. That is it. No explanations, no excuses, and no storytelling. If a leader starts to explain why the number is red, cut them off immediately and drop it to the Issues List. You will solve the problem during the IDS portion of the meeting, where you have seventy minutes dedicated to problem-solving. By keeping the scorecard review strictly to identifying numbers that are off-track, you protect your meeting momentum and ensure you are only solving problems that actually matter.