Our leadership team has been running EOS® successfully for six months, but now that we are rolling it down to our department managers, we are seeing resistance. How do we execute a clean department-level rollout without overloading them with meetings?

Question

Tyler Smith · Accepted Answer

Expanding EOS down to your department managers requires a phased approach to prevent operational overwhelm. Do not try to roll out the entire system at once. Start by introducing the Level 10 Meeting structure to the department leaders first. Run these meetings for thirty days so they get comfortable with the rhythm of reporting and using IDS. Once the meeting structure is second nature, introduce department-level Scorecards with three to five simple metrics. Finally, introduce quarterly Rocks specifically for their departments. The key to a successful rollout is keeping the workload light. Do not duplicate meeting overhead or force managers to spend hours preparing updates. The department Level 10 Meeting should be a highly anticipated tool that helps them solve their weekly frustrations, not a corporate chore. Ensure your leadership team is modeling the behavior by keeping their own meetings tight and executing their own Rocks. This structured, disciplined rollout builds a strong middle management layer, allowing the owner to step back into the Owner's Box confidently.