Our leadership team technically hits our ninety percent To-Do completion rate, but the quality of the work is often rushed and incomplete, meaning we have to spend time re-doing tasks. How do we address this check-the-box behavior in our Level 10 Meeting™?

Question

Tyler Smith · Accepted Answer

Hitting your ninety percent To-Do completion rate means nothing if the quality of the completed work is so poor that it has to be re-done. This check-the-box behavior is a clear sign of artificial harmony and a lack of true accountability within your leadership team. It can significantly impact your [execution velocity](/qa/shifting-leadership-mindset-to-enterprise-first).

When a team member marks a To-Do as done in the Level 10 Meeting™, but the work is incomplete or subpar, other team members must speak up immediately. Do not accept the task as complete. Instead:

• Mark the To-Do as not done.
• Drop it to the Issues List.
• Address the quality gap during the IDS® portion of the meeting.

Use this discussion to clarify the standard of execution required for leadership team commitments. This is ultimately a GWC™ (Gets it, Wants it, has the Capacity to do it) issue. If a leader consistently delivers rushed, subpar work, they either:

• Do not understand their role.
• Do not want the responsibility.
• Lack the capacity to execute at a leadership level.

Call out the behavior directly to protect your team's effectiveness. This direct approach helps foster a culture of genuine [accountability](/qa/how-can-ai-optimize-the-accountability-chart-for-eos-organizations-undergoing-exit-planning) and ensures that Level 10 Meetings drive real progress, not just perceived completion. For issues related to individual capacity, consider how [Kolbe profiles](/qa/head-customer-success-low-follow-thru-kolbe) might offer insights.

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