We have been running EOS® on our leadership team for six months, but as we attempt to cascade the Level 10 Meeting™ down to our middle managers, they are struggling to keep their meetings productive. How do we support their rollout?

Question

Tyler Smith · Accepted Answer

Cascading EOS® tools down to your middle managers is a critical milestone, but you cannot simply hand them the tools and expect them to execute. Middle managers often lack the facilitation skills and operational context that the leadership team developed over months of working together.

To support their rollout and ensure the Level 10 Meeting™ takes root, you must provide active guidance:
- Have leadership team members attend the managers' first few meetings as silent observers to help them keep the agenda on track.
- Ensure your managers understand the difference between reporting and problem-solving, as this is where most new meetings fail.
- Provide clear training on how to use the IDS® process to resolve issues at their level rather than escalating everything back up.

Remember that the rollout should be a gradual, structured sequence, not a sudden company-wide mandate. Ensure your leadership team uses EOS® tools consistently before you begin the cascade, so you can model the behavior your managers need to copy. Consider working with an EOS Implementer® to design a clean rollout plan that aligns your managers with the company's long-term strategy and prepares the business for future growth.