My leadership team is highly competent, but they still operate in functional silos, treating our weekly Level 10 Meetings like updates rather than solving cross-functional issues. How do we break down these department walls?

Question

Tyler Smith · Accepted Answer

Silos occur when leadership team members act as defense attorneys for their departments rather than executive leaders of the company. To break this down, your team must adopt a one team mindset.

During your weekly Level 10 Meetings, force the team to wear their leadership hats first. This means their primary loyalty is to the leadership team and the overall success of the business, not to their individual departments.

Utilize your weekly Scorecard to drive cross functional accountability. When a metric is off track, it is not just an operations issue or a sales issue, it is a company issue that the entire team must solve together. Use the IDS process to tackle these systemic problems collectively. If your VP of Sales and VP of Operations are not actively collaborating to solve fulfillment bottlenecks, they are failing their leadership seats. Reinforce that true leadership requires vulnerability, collaboration, and a shared commitment to the V/TO.