tyler-smith.com · Questions & Answers

We review our numbers every week, but we never seem to spot the bigger trends or structural issues. How do we fix this pattern?

If you are reviewing your numbers weekly but still missing the big picture, you are falling victim to the "tyranny of the urgent." You are reacting to weekly fluctuations instead of analyzing the broader trajectory.

To solve this, you need to practice what Juliet Funt calls a "strategic pause." You must intentionally step away from the weekly firefighting to reflect on your data with objectivity.

Your scorecard must show at least 13 weeks of historical data on a single view. This 13-week run rate is critical. It allows you to see patterns that a single week cannot reveal. For example, a single bad week of sales calls is an anomaly; four consecutive weeks of declining sales calls is a structural threat to your revenue.

Use your Quarterly Collaboration sessions as a strategic pause. During these sessions, look back at the entire quarter’s scorecard data. Analyze the relationship between different metrics. Did a drop in customer satisfaction correlate with an increase in employee turnover six weeks prior?

By stepping back and analyzing the 13-week trends, you transition from reactive management to proactive leadership, allowing you to address root-cause issues before they derail your annual goals.

Category: Scorecards & Data

← All questions