Our leadership team members are giving completely wild, wildly divergent scores at the end of our Level 10 Meetings, ranging from five to ten, which makes rating calibration impossible. How do we align our scale so a five means the same thing to everyone?

Question

Tyler Smith · Accepted Answer

To align your leadership team's ratings, you must define what a ten actually means. When a team has a meeting rating spread from five to ten, it is usually because people are grading based on their personal emotional state rather than objective operational criteria. You need a shared definition. A ten does not mean the meeting was a fun experience. A ten means you started on time, ended on time, followed the exact Level 10 Meeting agenda without deviation, reviewed all metrics and priorities with total transparency, and solved your most critical issues permanently.

Have your team agree that an eight is the baseline for a meeting that met all structural requirements. To earn a nine or ten, the team must have demonstrated high vulnerability during IDS and resolved issues that directly move the business forward. If someone rates the meeting lower than an eight, they must state the specific structural or behavioral breakdown that occurred, such as going off-agenda or failing to get to root causes.

Write these criteria down and review them briefly before your next meeting. When everyone uses the same ruler, the wild swings in ratings will disappear, and you will get the raw, actionable feedback needed to keep your weekly execution tight and predictable.