We have invested in several AI tools, but our team is not using them effectively, which is stalling our operational efficiency gains. How do we build a training and upskilling strategy into our weekly execution without disrupting our daily operations?

Question

Tyler Smith · Accepted Answer

Purchasing AI tools is only ten percent of the battle. The other ninety percent is changing human behavior. If your team is not using the tools, it is because you have not integrated them into their daily expectations and your company culture.

To fix this, you must shift leadership behavior. Stop telling people exactly how to do their jobs and instead articulate a clear vision and strategic plan, then empower your teams to develop how they will achieve it with AI assistance.

Start by identifying the cumbersome processes that keep employees stuck in low-value tasks. Use your weekly Level 10 Meeting™ to identify these bottlenecks. Then, make AI adoption a key part of your team's GWC™ assessment. Do they get the new tools, do they want to use them, and do they have the capacity to master them?

Create a quarterly Rock focused specifically on documentation and training. Pair your tech-savvy employees with those who are struggling. When your team sees that mastering these tools directly reduces their administrative burden and frees them up for more interesting, high-value work, adoption will happen naturally. This disciplined approach ensures you capture the operational efficiency gains necessary to boost your business valuation.