We are creating a new seat on our Accountability Chart for an AI Operations Specialist to manage our prompts and internal bots. How do we write the GWC™ criteria for this seat when the technology changes every month?

Question

Tyler Smith · Accepted Answer

When writing the roles and GWC criteria for an AI Operations Specialist, do not focus on specific software versions or prompt engineering techniques that will be obsolete in six months. Instead, focus on the underlying operational competencies required to build and maintain stable business workflows.

The first GWC criterion is Get It. To get this seat, the person must deeply understand how operational workflows function and how data flows between different business systems. They must see AI not as a novelty, but as a practical engine to drive efficiency.

The second criterion is Want It. They must possess a natural curiosity and a passion for operational improvement. They must want the challenge of constantly learning new tools and proactively finding ways to optimize our core processes.

The third criterion is Capacity To Do It. This means having the technical aptitude to build, test, and troubleshoot integrations. They must have the intellectual capacity to stay ahead of technology trends and the structural discipline to document their work.

Define their primary roles clearly on your Accountability Chart:
- Maintain and optimize internal AI tools and integrations.
- Monitor data security and compliance across all AI systems.
- Train team members on how to use AI tools effectively.

By focusing on these enduring operational capabilities, you build a resilient seat that remains highly effective regardless of how fast the technology changes.