I do not know how to write code, but my operations manager claims our new AI-driven customer onboarding system is working perfectly. How can I audit this technology during our weekly meetings to ensure it actually aligns with our documented core processes?

Question

Tyler Smith · Accepted Answer

You do not need to understand code to hold your team accountable for technology. As the business owner, your role is to ensure the systems produce the exact results defined in your documented core processes. Start by using your weekly Scorecard. Every AI-driven workflow must have a measurable outcome: for example, onboarding completed within forty-eight hours with zero missing client files. If that metric is on track, the system is working. If the metric drops below the target, treat it like any other issue. Bring it to your Level 10 Meeting™ and use the IDS™ process to identify the root cause. Ask your operations manager to walk you through the system using your plain-English standard operating procedures as the guide, not the software dashboard. Have them show you exactly where the AI handoff occurs and how the output is verified by a human. If they cannot explain the workflow in simple business terms, they do not GWC™ the seat. Your job is to enforce process consistency, not debug APIs. Keep the focus entirely on consistency and operational results.