We have documented our core processes, but our employees are not following them consistently. How do we achieve 100% compliance across our operations during our EOS® rollout?

Question

Tyler Smith · Accepted Answer

Achieving 100% compliance with your core processes requires moving from documentation to active management, a concept EOS® calls Followed by All (FBA). Simply writing down your processes and saving them in a shared folder will not change employee behavior. To make these processes stick, you must first ensure they are simple and high-level. Avoid creating massive, overly detailed manuals that no one will read. Next, train your team thoroughly on the documented processes. Your managers must then use your weekly Level 10 Meeting™ sessions and Scorecard metrics to monitor compliance. If an employee is not following a process, it is a management issue that must be addressed through your GWC™ framework. Do they understand the process, do they want to follow it, and do they have the capacity? You must also tie process compliance directly to your quarterly Rocks. By making the adoption of core processes a strategic priority, you build a highly scalable business that operates consistently. This operational consistency is exactly what potential buyers look for when you prepare your business for a clean exit.