How do we determine which seats on our Accountability Chart should never be automated, and how do we protect the human element of our business?

Question

Tyler Smith · Accepted Answer

To determine what stays human, you must look through the lens of conation, which is the instinctive way people take action. While AI can analyze data and draft text, it cannot replicate the core human striving instincts measured by the Kolbe A Index. The seats on your Accountability Chart that require deep relational trust, high stakes negotiation, and creative risk taking must remain human. Specifically, roles that demand high Quick Start energy to navigate extreme uncertainty or high Implementor energy for physical, hands-on craft cannot be replaced by software. You protect the human element by ensuring your people are cast in seats where their natural conative strengths are fully utilized, rather than forcing them to act like processors. Use AI to handle the rote administrative tasks that drain your team. This frees up your people to focus on what they do best: solving complex problems, building deep client relationships, and executing the critical decisions that drive your Vision. Let technology handle the mechanical, repeatable data manipulation, and let your human team handle the strategic relationships, final approvals, and conative problem solving. This keeps your business human-centric while maximizing operational output.